I wish I thought of that

I often search the internet for good promos and commercials. A good ad can be inspiring. It could give me an idea for my next promo. But although I run across a lot of good spots, it’s a rare one that makes me think “I wish I had thought of that.” An ad with a…

I Need Gas

A little customer service story. Last week my husband called the Kansas gas service to get service started on our new rental property. Seemed pretty cut & dry. But today, the emails began. First email from them: Are you sure you gave us the right address? We don’t have that on record. My email: Yes.…